After sales service plan

We Have Three Type Of Service Plan To Suit Your Budget & Full Fill Your Service Needs

Baby Care

Child Care

Adult Care

Service Plans

Baby Care

This emphasizes the importance of providing exceptional support for the machinery, just as a mother would care for her new-born baby. We understand that new laundry units, in-house laundries, and those from other business fields starting in this industry require extra attention and support.

Child Care

We support the machines like a mother caring for her grown child. This plan offers a reasonable duration of support as per the service plan. If customers have moderate knowledge and are experienced employees in the laundry business, we suggest purchasing machines under this plan.

Adult Care

we provide the necessary support for our customers, like how a mother takes care of her adult children. This includes major requirements based on the service plan. Suppose a customer is already an expert in the laundry business or supplies machines to their clients and has a service team.

Service Support

Once a customer purchases a laundry machine, they require practical support from the company. To address this need, STARFISH has introduced various service plans to support customers in the after-sales stage.

These plans are based on the customer’s experience and technical skills in the industry.

STARFISH values the customer’s expertise, and the service plans encourage online support services to resolve problems quickly and reduce breakdown durations.

The company understands that providing practical support to customers is crucial, and it strives to offer comprehensive service plans that cater to the varying needs of its customers.

Service Care Plans

Services

  • Installation

  • Phone Call

  • Video Call

  • Onsite Service

  • Accommodation

  • Electrical Spare Warranty

  • Man Day Charges

  • Maximum Resolving Time

  • Manufacturing Defects

  • Transit insurance

Baby Care

  • Free*

  • Free For 9 Months

  • Free For 9 Months

  • Free For 9 Months

  • Free For 9 Months

  • 9 Months

  • Free For 9 Months*

  • 1 To 2 Working Days*

  • 24 Months

  • Free

Child Care

  • Free*

  • Free For 6 Months

  • Free For 6 Months
  • Free For 6 Months
  • Chargeable
  • 6 Months
  • Free For 6 Months*
  • 1 To 3 Working Days*

  • 24 Months

  • Free

Adult Care

  • Chargeable

  • Free For 3 Months

  • Free For 3 Months

  • Chargeable

  • Chargeable

  • 3 Months

  • Chargeable

  • 2 To 4 Working Days*
  • 12 Months

  • Chargeable

Starfish Maintenance Contract Programme

AMC

Annual Maintenance Contract

The yearly fee for repairs, is crucial in smoothly operating any technology-dependent business. A minor disruption can trigger a chain reaction, impacting the entire system.

Rather than reacting to issues after they arise, consider entering into an annual maintenance contract with your machine supplier.

This enables customers to benefit from a comprehensive maintenance program, including access to emergency breakdown support and repairs.

Reasons why an AMC for your machine is essential:

  •  AMC proves to be a prudent investment when considering the expenses associated with breakdown repairs and the subsequent production losses. 

  • Through an AMC, your machine will undergo thorough reviews, enabling the identification and resolution of critical issues before they escalate into major problems.

  • With an AMC, you can have a dedicated service partner who deeply understands your processes and systems.

  • In an unexpected breakdown, your AMC partner will swiftly respond with top-notch support.

  • With an AMC in place, you can expect your production facility to operate smoothly, with maintenance activities conducted concurrently.

  • Beyond the scope of routine maintenance, an expert team of engineers can provide valuable insights to enhance your production goals.